Privacy Policy

Last Updated: January 2026

At kaj9, we take your privacy seriously. This Privacy Policy explains how kaj9 collects, uses, stores, and protects the personal information you provide when you access or use our online gaming platform at kaj9.pro. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy.

This policy applies to all users of kaj9, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions across Bangladesh. We are committed to maintaining the confidentiality and integrity of your data in accordance with internationally recognised data protection principles.

1. Information We Collect

We collect information in two primary categories: information you provide directly, and information we collect automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and gender when registering your account.
• Contact details including email address and phone number.
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet, Cox's Bazar).
• National ID, passport, or other government-issued identification for KYC verification purposes.
• Payment account details such as your bKash or Nagad mobile number or bank account reference.

Information Collected Automatically

• Device information including browser type, operating system, device model, and IP address.
• Usage data such as pages visited, games played, session duration, and navigation patterns within kaj9.
• Transaction records covering deposits, withdrawals, bonus claims, and betting history.

2. How We Use Your Information

kaj9 uses the personal information we collect solely for legitimate, lawful purposes directly related to operating our platform and serving our players. These purposes include, but are not limited to:

• Creating and managing your kaj9 account, including identity verification and KYC compliance.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks.
• Providing customer support and responding to queries or complaints submitted to our support team.
• Preventing fraud, money laundering, underage gambling, and other prohibited activities.
• Sending account-related notifications, transaction confirmations, and important service updates.
• Improving our platform based on usage patterns, game popularity, and player feedback.

3. Disclosure of Your Information

kaj9 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only under the following limited circumstances:

• With payment service providers (such as bKash, Nagad, Rocket, Dutch-Bangla Bank, BRAC Bank) strictly as required to process financial transactions.
• With technology and platform partners who assist in operating kaj9's services, bound by strict confidentiality agreements.
• Where required by law, court order, or regulatory authority — we will comply with lawful requests while notifying users where legally permitted.
• In the event of a business merger, acquisition, or restructuring, your data may be transferred subject to equivalent privacy protections.

We require all third parties with whom we share data to treat it with the same level of care and security that kaj9 applies internally.

4. Payment Data and Bangladesh Payment Partners

We support local payment methods widely used across Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you initiate a transaction using any of these methods, the relevant financial service provider processes your payment according to their own privacy and security policies. kaj9 does not store your full mobile banking PIN, banking password, or card CVV.

All payment data transmitted through our platform is secured with SSL (Secure Sockets Layer) encryption. Transaction references are stored only for the duration required by our internal compliance and fraud prevention obligations.

5. Cookies and Tracking Technologies

kaj9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences and improve site performance. We use the following types of cookies:

• Essential cookies that are necessary for the site to function correctly, including session management and login state.
• Analytics cookies that help us understand how players interact with kaj9, what games they prefer, and how we can improve the overall experience.
• Preference cookies that remember your language, region, and display settings so you do not have to re-enter them on each visit.

You may disable cookies through your browser settings. Please be aware that disabling essential cookies may affect the functionality of certain features on kaj9.

6. Data Retention

kaj9 retains your personal information for as long as your account remains active, or as long as is necessary to fulfil the purposes outlined in this Privacy Policy. If you close your account, we will retain certain data for a period required to comply with our legal, regulatory, anti-fraud, and financial obligations.

Transaction records, KYC documents, and audit logs may be retained for a minimum of five years from the date of the last transaction in accordance with standard financial compliance requirements.

7. Security Measures

kaj9 employs industry-standard security measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security framework includes SSL encryption for all data in transit, secure server infrastructure, access control policies, and regular security audits.

While we apply robust technical and organisational safeguards, no system can guarantee absolute security. We encourage players to use strong, unique passwords for their kaj9 accounts and to contact our support team immediately if they suspect any unauthorised activity.

8. Your Rights

As a registered player on kaj9, you have certain rights regarding your personal information. You may exercise these rights at any time by contacting our support team at [email protected]. Your rights include:

• The right to access the personal data we hold about you and receive a copy upon request.
• The right to request correction of any inaccurate or incomplete information held in your account.
• The right to request deletion of your personal data, subject to our legal retention obligations.
• The right to object to the processing of your data for direct marketing communications.
• The right to restrict the processing of your data in certain circumstances, such as while a dispute is being investigated.

All requests will be reviewed and responded to within a reasonable timeframe. Where requests cannot be fulfilled, we will provide a clear explanation.

9. Age Restriction and Child Protection

kaj9 is strictly an adults-only platform. You must be 21 years of age or older to register, access, or use any services offered on kaj9. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will delete it immediately and suspend the associated account pending investigation.

Parents and guardians are encouraged to monitor internet usage and ensure that minors do not access age-restricted platforms. If you believe a minor has registered on kaj9, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

kaj9 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of kaj9 following any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kaj9 handles your personal data, please reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email: [email protected] — Our team is available 24/7 to assist players across Bangladesh with any privacy or account-related concerns.